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SoftDev Announces AHRQ Medical Expenditure Survey Household Component (MEPS-HC) Health Policy Booklet Abstraction Task Order Award

SoftDev proudly announced today that the U.S. Agency for Healthcare Research and Quality (AHRQ) awarded SoftDev the Medical Expenditure Survey Household Component (MEPS-HC) Health Policy Booklet Abstraction task order. As prime contractor on this 16-month contract, SoftDev will support activities to develop an abstraction tool and database of health insurance policy information abstracted from Summary of Benefits and Coverage (SBC) and other policy documents collected from households participating in the Household Component of the Medical Expenditure Survey. Data on health insurance coverage generosity from this file will be useable alone or in conjunction with other MEPS files for different analytic purposes.  For example, the analyst may enhance their research by linking to person characteristics or data identifying private insurance coverages held and individuals’ experiences with plans.

SoftDev is excited to lead this effort not only because it allows us to work with AHRQ, an influential Federal health research agency, but also because the project will demonstrate yet another avenue where data can be utilized to better inform decision-makers regarding our healthcare system. We look forward to providing AHRQ with a sound, insightful solution that reflects our culture of delivering cost-effective, high-quality work. “As always, SoftDev is just so proud to be chosen by AHRQ to do this work. We believe strongly that our team and our solution will deliver the needed data in the best possible format so that AHRQ can do their good work,” said Robin Kaiser, President at SoftDev.

Founded in 1999, SoftDev a leading healthcare IT company. The firm is an SBA-certified HUBZone and Economically Disadvantaged Woman Owned Small Business (EDWOSB).

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SoftDev Announces Dorothy Callahan as the Newest Member of our Business Development Team

SoftDev proudly announced today that Dorothy Callahan has joined SoftDev as our Business Development/Capture Lead. Ms. Callahan brings over 30 years’ experience in acquisition, contract management, and supplier diversity supporting private industry and federal government in support of SoftDev’s growth targets. As an active member of the NCMA Woodlawn Chapter and numerous other organizations supporting federal mission goals, Ms. Callahan is committed to advancing programs both through thought leadership and excellent customer service.  

Robin Kaiser, President of SoftDev, stated, “We are thrilled to welcome Dorothy Callahan to SoftDev and are excited for this next stage in our growth.” SoftDev’s Director of Business Development Melanie Marsh added, “I have always held the utmost respect for Dorothy, her ethics, and her way of doing business. As our BD/Capture Lead, she will be bringing critical insights to our growth strategy and, as a result, I am sure, there are many great things to come for SoftDev.”

Founded in 1999, SoftDev is a leading healthcare IT company that has been gaining in momentum and aggressively seeking to expand its footprint both in CMS and in other federal agencies. The firm is an SBA-certified HUBZone and Economically Disadvantaged Woman Owned Small Business (EDWOSB).

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SoftDev selected as a Prime awardee of the Network of Quality Improvement and Innovation Contractor.

The Centers for Medicare & Medicaid Services selected SoftDev as a Prime awardee of the Network of Quality Improvement and Innovation Contractor. This designation will allow NQIICs to bid on Task Orders over the next five years.  As a Prime NQIIC awardee partnering with other Quality Improvement contractors under the new CMS Indefinite Delivery/Indefinite Quantity (IDIQ) contract mechanism to support quality improvement efforts, each NQIIC may serve as:

  • Quality Improvement Experts
  • Facilitators/change agents for healthcare transformation by achieving bold aims at a high value
  • Innovators of quality improvement

As a NQIIC awardee, SoftDev, has demonstrated healthcare quality improvement expertise. Services supported by some of the NQIIC awardees may include:

  • Provide direct technical assistance in specific areas of healthcare quality improvement (e.g., patient safety, opioid misuse, nursing home quality, etc.)
  • Seek and gain commitments from patients, providers and stakeholders to achieve aims
  • Use a Human Centered Design that involves teaming with patient and family members to improve healthcare processes and outcomes.
  • Focused on helping providers and healthcare organizations to achieve quantitative results for improved outcomes, lower costs, better care, less provider burden, greater transparency and more.
  • Supporting a diverse array of organizations and populations, including: rural providers, vulnerable beneficiaries, clinical practices, hospitals, nursing homes, dialysis facilities and more.
  • Support providers in efficient use of Health Information Technology and interoperability
  • Serve as backbone organizations to form and engage Community Coalitions
  • Convene and support Learning and Action Networks (LANs)

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SoftDev Announces CMS Alignment of Quality and Public Reporting Programs and Websites Support MIDS Task Order Award

SoftDev proudly announced today that the Centers for Medicare & Medicaid Services (CMS) awarded SoftDev its first task order on the critical Measure Instrument Development Support (MIDS) IDIQ, the Alignment of Quality and Public Reporting Programs and Websites Support. As the prime contractor on this 5-year effort, SoftDev will support ongoing efforts by CMS to align and advance existing quality and public reporting programs and to support the Agency’s efforts to improve and bring synergy to the websites that publicly report information on the quality of hospitals, nursing homes, dialysis facilities, physicians and other practitioners, and home health agencies. By spearheading this effort, SoftDev will continue to demonstrate our commitment to the meaningful delivery of data to CMS, its stakeholders, providers, beneficiaries, and families. We will also expand our portfolio of capabilities to support quality measurement efforts of CMS across settings and programs, serving to maximize the positive impacts to the quality and value of healthcare. “SoftDev is incredibly proud of the team and solution we assembled to execute this project successfully for CMS and are already hard at work. As a new MIDS prime, we are honored to receive this award and work closely with CMS, our partners, and stakeholders,” said Robin Kaiser, President at SoftDev.

Founded in 1999, SoftDev a leading healthcare IT company. The firm is an SBA-certified HUBZone and Economically Disadvantaged Woman Owned Small Business (EDWOSB).

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SoftDev Re-appraised at CMMI Level 3

SoftDev Incorporated (SoftDev) today announced that it has been re-appraised at Level 3 of CMMI Institute’s Capability Maturity Model Integration (CMMI)®. The appraisal was performed by Dan Payne with Acme Process Group.

CMMI® is a capability improvement approach that provides organizations with the essential elements of effective processes that ultimately improve their performance.

“Re-appraising at CMMI Level 3 demonstrates greater stability and process-driven outcomes to our software development capabilities,” said Robin Kaiser, SoftDev’s President and CEO. “We have been delivering exceptional solutions to the Federal marketplace for almost 20 years. With this achievement, our customers can feel even more confident in our process maturity.”

An appraisal at maturity level 3 indicates the organization is performing at a “defined” level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods. The organization’s set of standard processes, which is the basis for maturity level 3, is established and improved overtime.

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SoftDev Welcomes Michael Kennedy, Chief Data Scientist

The SoftDev family is pleased to announce and welcome our newest team member, Michael Kennedy, as our Chief Data Scientist.  Michael Kennedy joins SoftDev with more than 20 years of experience in projects supporting the Centers for Medicare & Medicaid Services (CMS) and several State Medicaid system implementations. With successful application of data-driven, long-term strategic planning, Michael is a welcome addition to SoftDev’s customers and corporate growth.

Prior to joining SoftDev, Michael expertly served as a Program Manager, Project Manager, Medicare and Medicaid SME, and Business/Technical/Data Analysis SME supporting CMS’ initiatives, practices and systems implementation and maintenance of CMS IT practices and systems. In addition to writing policy, developing systems, and implementing business process for CMS, he has also developed socialization of information, communication process and implemented training for CMS and its employees and contractors.

Michael also worked for the State of Mississippi as Deputy Chief Information Officer on 18 Medicaid System upgrades, the State of Iowa on the Integrated Eligibility enterprise system for the Medicaid program, the joint commission for Federal and State funding, and the State of Ohio MMIS, DSS, and claims system updates and integration, including the development and rollout of a Web Portal that allowed facilities and patients to access and view Electronic Health Records, the MMIS upgrade, and the Decision Support System to further each of those efforts.

He is currently a doctoral candidate for statistics and mathematics, with an emphasis in leadership. He holds certifications in Data Science, Project Management Professional (PMP) and Certified Scrum Master (CSM).

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Melanie Marsh, Director of Business Development

SoftDev is pleased to announce the promotion of Melanie Marsh from Capture Manager to Director of Business Development effective October 1, 2018.  Melanie has been with SoftDev for nearly four years, starting as a consultant and officially joining the company as Capture Manager.  As Director of Business Development, she will be responsible for the management and execution of the full Business Development life-cycle in support of the company’s vision, strategy and growth.

During her tenure at SoftDev, Melanie has implemented business development protocols and roadmaps that have played a key role advancing SoftDev’s visibility to customers and partners and securing contract awards.  For example, in 2018 alone, Melanie has led efforts resulting in four contract awards, including a CMS HUBZone sole source contract, CROWN Data Discrepancy Support; a U.S. Census Bureau Health Informatics Expert contract; the CMS Measurement and Instrument Development and Support (MIDS) IDIQ contract; and the NITAAC CIO-SP3 HUBZone Ramp On GWAC.  She was also instrumental in SoftDev’s submission for our 2018 FedHealthIT Innovation Award.  Melanie is frequently recognized by our partners for her outstanding performance and dedication.

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SoftDev Announces CMS Measure Instrument Development and Support (MIDS) Contract Award

SoftDev today announced that the Centers for Medicare and Medicaid Services (CMS) awarded SoftDev a much coveted spot on the Measure Instrument Development and Support (MIDS) Indefinite Delivery Indefinite Quantity (IDIQ). With this win, SoftDev will expand our portfolio of services within CMS as we act to support task orders to develop, test, refine, revise, maintain, implement, and publicly report care measures. Our expertise in electronic health records and data services management within CMS will empower SoftDev to bring great value to MIDS as a small business prime. “SoftDev is anxious to get to work on MIDS. As a subcontractor on the previous MIDS iteration, we are honored to move into our new role as a prime and to continue to perform in close partnership with CMS and our much-valued industry partners,” said Robin Kaiser, President at SoftDev.

The MIDS IDIQ provides a vehicle to objectively evaluate and promote quality of care within the Federal quality reporting programs by aligning with the Measures Management System (MMS) Blueprint, a comprehensive and structured process for developing and maintaining evidence-based clinical quality measures. This highly technical work requires the expertise and services to perform quality measurement program support activities within a highly structured process. Data collection, analytics, management, and outreach will all serve as key components within task order activities. Under this award, SoftDev will gain added expertise and understanding regarding the clinical quality measures as we act to support meaningful measures, patients over paperwork, and measures that enable greater impact on issues impacting the nation such as the opioid epidemic. The contract is for 10 years, including the 5 year base and one option period.

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Inc. Magazine Unveils Its 37th Annual List of America’s Fastest – Growing Private Companies – the Inc. 5000

For the 2nd Time, SoftDev Appears on the Inc. 5000,

Ranking No. 1417 With Three-Year Revenue Growth of 332 Percent

Inc. magazine today revealed that SoftDev is No. 1417 on its 37th annual Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses.

“Being on the Inc. 5000 list for two consecutive years with an improved ranking [from 3961 to 1417] is a significant achievement. I am extremely proud of SoftDev’s growth due to the tremendous performance of our employees” said Robin Kaiser, SoftDev President. SoftDev will look to continue its move up the list in 2019 and is looking to recent and expected contract successes as well as planned business development activities to make that happen.

Not only have the companies on the 2018 Inc. 5000 been very competitive within their markets, but the list as a whole shows staggering growth compared with prior lists. The 2018 Inc. 5000 achieved an astounding three-year average growth of 538.2 percent, and a median rate of 171.8 percent. The Inc. 5000’s aggregate revenue was $206.1 billion in 2017, accounting for 664,095 jobs over the past three years.

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000.

“If your company is on the Inc. 5000, it’s unparalleled recognition of your years of hard work and sacrifice,” says Inc. editor in chief James Ledbetter. “The lines of business may come and go, or come and stay. What doesn’t change is the way entrepreneurs create and accelerate the forces that shape our lives.”

SoftDev will attend the annual Inc. 5000 event honoring the companies on the list on October 17 to 19, 2018, at the JW Marriott San Antonio Hill Country Resort, in San Antonio, Texas

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SoftDev Announces CROWN Data Discrepancy Support (CDDS) – HUBZone Sole Source Contract Award

SoftDev solidifies its placement as the End Stage Renal Disease (ESRD) Program data quality expert with a second HUBZone sole source award for the CMS CROWN Data Discrepancy Support (CDDS) contract. As CDDS moves into a new phase under the Centers for Clinical Standards and Quality (CCSQ) Information Services Group (ISG) in this third iteration, SoftDev is excited for new opportunities to streamline efforts and identify areas for innovation to better serve CMS and the ESRD community across our nation. “When writing the original white paper that spurred the creation of CDDS, we knew that this project would bring value to the ESRD Program. Reflecting over the past eight years and the work we have done to date, we are proud to know that we were right. Now, with this third iteration, we are more motivated than ever before to continue to serve and focus on reducing provider burden while, ultimately, ensuring ESRD patients’ access to care. With ISG’s guidance, we expect to achieve more great things under CDDS,” stated Robin Kaiser, President at SoftDev.

CDDS supports the ESRD user community which submits data electronically to CMS CROWNWeb. CDDS supports the ESRD Network contractors, dialysis providers nationwide, the QualityNet Help Desk contractor, and the National Renal Administrators Association (NRAA) Health Information Exchange (HIE) by performing case work to resolve and close Tier 3 help desk tickets that require specialized assistance to correct discrepancies in CROWNWeb data submissions. CDDS is responsible for ESRD data governance, data quality, data validity and reliability, and measurement and analysis reporting for the Quality Incentive Program and the Dialysis Facility Compare public reporting website. ESRD Patient populations are increasing by 5% and the number of dialysis providers increase by almost 7% annually, which impacts the burden of data submissions for dialysis providers to increase proportionally. CMS’ annual implementation of additional clinical quality measures has the potential to increase the volume of ESRD patient, clinical and facility data exponentially, making CDDS a project with critical importance within CCSQ.

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